Re-Visioning Service Design

The aim of this training course is to provide hands-on tools for thinking and reflection mechanisms, required for addressing the complex and multifaceted nature of service design. To this end, I combine insights from a wide variety of disciplines such as analytical psychology, mythology, ethnography, experiential learning, and cybernetics to shed light on factors that give rise to the complexities inherent in designing services that are valued by users and designers. The notion of service in this context transcends the traditional product and service dichotomy. In this training course, a product is viewed as a delivery mechanism for services.

More Information download the training course brochure: Re-Visioning Service Design.pdf

Systems Thinking: A Journey into the Wild

Systems thinking helps us expand our understanding of the interrelationships between events that are distant in time and space and assist us in finding meaningful similarities across “seemingly” different phenomena. The systems thinking models and tools will hone our intuition and boost our capacity to learn, and to continuously reinvent ourselves and to refine our perception of the world and our relationship to it.

More information can be found in the brochure: Systems Thinking Online Training.pdf

From Teaching to Designing Effective Learning Environments

Rethinking learning design gains increasing significance, once we consider the key characteristics of Millennials, such as their need for excitement, their digital and fast-paced lives, their quest for practicality and interactivity, as well as their aspiration for creating meaning through their education and future careers. This seminar captures the essence of the situation and presents some ideas for effective design of content (curriculum), delivery (pedagogy) and evaluation of learning (examination).

The objective of this training course is to familiarize the educators with design thinking tools and techniques that they can apply to create effective learning environments. Adapting a design thinking lens, we conceptualize the course as a service, the educator as the service designer, and the students as the customers of the service. We will then examine several hands-on thinking tools and reflection mechanisms that can help us as educators in creating meaningful and engaging experiences for the students and ourselves in the context of the course.

The full description of the training course can be found here: Designing Effective Learning Environments.pdf

Here is a list of seven factors that make me a unique candidate to deliver this course: Uniqueness Factors.pdf

Modes of Delivery

The knowledge-based services are delivered in four different modes: awareness seminars, exploratory dialogues, deep dive workshops, and collaborative transformation. These delivery modes will provide you with the flexibility of choice to find a solution that fits your requirements and aspirations. You may choose to raise your awareness to a cutting-edge idea, or explore the application of this idea to improve your offerings. Moreover, you have the possibility of having us on-board during your journey to define and implement projects that have a transformational effect on the value you create for your client groups and users.

The full description of the four modes of delivery can be found here: Modes of Delivery.pdf