Rethinking Service Design

The aim of this training course is to provide hands-on tools for thinking and reflection mechanisms, required for addressing the complex and multifaceted nature of service design. To this end, I combine insights from experiential learning, systems thinking, and analytical psychology, to shed light on the cognitive, dynamic, and psychological factors that give rise to the complexities inherent in the design process, and the adoption of the resulting services.

More Information download the training course brochure: Rethinking Service Design.pdf

Systems Thinking: A Lens to See the World Otherwise

Systems thinking enhances our observation skills by enabling us to understand the cause-effect relationships that connect various system components to each other, and the feedback mechanisms that those connections form.

The systems thinking training course provides the skillset required for answering the following questions in a problem-solving context: “What is the real problem?”; “How do we know we are working on the right problem?”; “How do we decide what to do about the problem?”, and “How do we set limits to the area of investigation in the problem-solving initiative?”

More information can be found in the brochure: Systems Thinking Training.pdf

From Teaching to Designing Effective Learning Environments

Rethinking learning design gains increasing significance, once we consider the key characteristics of Millennials, such as their need for excitement, their digital and fast-paced lives, their quest for practicality and interactivity, as well as their aspiration for creating meaning through their education and future careers. This seminar captures the essence of the situation and presents some ideas for effective design of content (curriculum), delivery (pedagogy) and evaluation of learning (examination).

The objective of this training course is to familiarize the educators with design thinking tools and techniques that they can apply to create effective learning environments. Adapting a design thinking lens, we conceptualize the course as a service, the educator as the service designer, and the students as the customers of the service. We will then examine several hands-on thinking tools and reflection mechanisms that can help us as educators in creating meaningful and engaging experiences for the students and ourselves in the context of the course.

The full description of the training course can be found here: Designing Effective Learning Environments.pdf

Here is a list of seven factors that make me a unique candidate to deliver this course: Uniqueness Factors.pdf

Modes of Delivery

The knowledge-based services are delivered in four different modes: awareness seminars, exploratory dialogues, deep dive workshops, and collaborative transformation. These delivery modes will provide you with the flexibility of choice to find a solution that fits your requirements and aspirations. You may choose to raise your awareness to a cutting-edge idea, or explore the application of this idea to improve your offerings. Moreover, you have the possibility of having us on-board during your journey to define and implement projects that have a transformational effect on the value you create for your client groups and users.

The full description of the four modes of delivery can be found here: Modes of Delivery.pdf